City upgrades 311 call center for handling residents' issues, complaints
A just-completed remodel of the City’s 311 call center will provide a more comfortable work environment for employees who handle thousands of queries and complaints from residents each day, City officials said.
The 36 employees housed in the low-slung building at the City’s South Sacramento Corporation Center talk to about 35,000 callers a month, said Maria MacGunigal, the City’s Chief Information Officer, speaking at a celebration of the remodel’s completion on Friday, Oct. 5. Another 55,000 who contact 311 resolve their issues through the website, automated phone tree or cell phone app.
“They really need and deserve a good workplace, and they have it now,” MacGunigal said.
Mayor Darrell Steinberg told the 311 employees in the audience that they are “the core of our city” because their job is “making sure Sacramentans, one by one, feel respected, and feel cared for.”
Mayor Steinberg said he often talks about growing a modern economy and a cosmopolitan city. “All of that is great and important, but none of it really matters unless we have the confidence of the people,” he said.
The City’s 311 service is available 24/7 for a wide range of non-emergencies, such as reporting a broken streetlight, a dumped car, a code violation, improper water use and graffiti. Residents can also use 311 to schedule ask for a building permit, schedule a junk pickup or report a loose animal. They can also use 311 to find answers to questions about City services and the hours of City facilities.
311 services can be reached in a variety of ways, including by phone at 311 or (916) 264- 5011 if outside of city limits. They can also be reached by email at firstname.lastname@example.org, through their Service Request Tool on the city website, or the SAC311 Mobile App, which allows you to make service requests anytime while on the go. The mobile app is the most convenient way to contact, having no wait time.
For more information please visit About 311.